My battery doesn.t seem to hold a charge. How long have I had my phone?

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  • Updated 2 years ago
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Sandra Grills

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Posted 2 years ago

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rikkster, Mobile Master

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If you've had your phone for less than a year, battery replacement is covered by the manufacturers warranty. If the phone is more than a year old and has a removable battery, you can probably find a replacement battery online. If the battery is non-removable, it will have to be sent in for service. To find out how long you've had your phone or if you want information for warranty purposes, dial 611 and ask when the phone was purchased.
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Paul Deschamps, Mobile Master

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Or log into your self serve account and look under tab and you should be able to see when you purchased your phone if you put it on a tab, just look for the large negative amount and that's the date you purchased your device.
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Daniel, Employee

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Hello Sandra, 

Were you able to find out if your phone is still covered by the warranty?

Keep us posted :)

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