My automatic reactivation isn't working

  • 1
  • Question
  • Updated 8 months ago
My account isn't reactivating even though I currently have $41 dollars and it's a $15 base plan. Tried adding a talk booster as well and won't allow this either. It's a massive issue given I had calls to make this evening and a suspended plan. I've been trying to call koodo but with a suspended prepaid plan it just tells me to top up on line, add another $15 and nothing happens. Not impressed to say the least. How do you fix this?
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Valerie Harkema

  • 70 Points
  • frustrated

Posted 8 months ago

  • 1
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Dinh, Mobile Master

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it is nighttime in Canada (agents on phone might not be available also). I think you could try to send a facebook message to them and they might get back to you earlier.
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Robert, Mobile Master

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When you say it won't allow it, what does it say?
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David, Mobile Master

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Had 90 days passed since expiry?