My add on isn't working

  • 1
  • Question
  • Updated 7 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no reply

I am currently in the U.S on vacation. I purchased the 30$ add on for text and calling but it is not working, my cellular roaming is on. I'm only able to use my phone when the wifi is on
Photo of sarah


  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 7 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,454 Points 100k badge 2x thumb
Hello Sarah,

Please restart the phone an see if that solves the problem. If not, please come and tell us, we'll find a solution.
Photo of Kelvin


  • 1,300 Points 1k badge 2x thumb
What kind of cellphone do you have? If you have an Android I would check my mobile network settings, make sure Network Operators is set to Automatic. If you have an Iphone that option is on Carrier. As far as I know the add ons mentioned above does not apply to the USA

This conversation is no longer open for comments or replies.