My add on isn't working

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  • Updated 11 months ago
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I am currently in the U.S on vacation. I purchased the 30$ add on for text and calling but it is not working, my cellular roaming is on. I'm only able to use my phone when the wifi is on
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Posted 11 months ago

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Robert, Mobile Master

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Hello Sarah,

Please restart the phone an see if that solves the problem. If not, please come and tell us, we'll find a solution.
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What kind of cellphone do you have? If you have an Android I would check my mobile network settings, make sure Network Operators is set to Automatic. If you have an Iphone that option is on Carrier. As far as I know the add ons mentioned above does not apply to the USA

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