my account was cancelled - but i did not cancel it. Why did this happen?

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  • Updated 4 years ago
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Sharon Fraser

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Posted 4 years ago

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Sophia, Mobile Master

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What type of account, Sharon? Postpaid, prepaid?
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Sharon Fraser

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It is a monthly plan, for 2 years - this is the first month. Phone activated and working for the last 3 weeks
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Sophia, Mobile Master

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So how do you figure your account was cancelled? If you just signed up, it can't have been cancelled already unless something else happened. Did you try calling 611? Is your call accepted?
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Sharon Fraser

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We received a email saying "sorry to see you go". I just got off the phone from their customer service. They can't see why it was cancelled, just that a customer service person did it. So we just have to provide 2 pcs of id and they will reinstate it. They were very apologetic.

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