my account was cancealed

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Jessielee Sullivan

Jessielee Sullivan

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,800 Points 50k badge 2x thumb
Could you give us more details please?
(Edited)
Photo of Jessielee Sullivan

Jessielee Sullivan

  • 90 Points 75 badge 2x thumb
I have an alcatel one touch pixy and had got a base plan pre paid 50 doler plan then lost my phone I just found my cell and only too see a text saying my account has been cancelled
I want to re activate my sim
Photo of Goran

Goran, Mobile Master

  • 90,800 Points 50k badge 2x thumb
How long as it been? I'm not as familiar with prepaid but it says here that if it's been more than 90 days then your account is de-activated and you will need to get a new prepaid sim card then.

http://help.koodomobile.com/prepaid/prepaid-sim-cards-and-non-koodo-phones/how-do-i-de-activate-my-k...
Photo of Jessielee Sullivan

Jessielee Sullivan

  • 90 Points 75 badge 2x thumb
thank u I kinda thought so at least I got my 50 doller time for the new sim I have to get that sucks koodo isn't that great with organization and icon skills