My account says I have $150 credit towards a new phone but when a dealer looks at my account , they see no notes about this. Why?

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  • Updated 3 months ago
Phone upgrade
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Charmaine

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  • frustrated

Posted 3 months ago

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Mayumi, Mobile Master

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Where do you see your credit?  Is it Tab credit on your account or they are offering Tab credit for phone upgrade?
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Charmaine

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It is something I see on my account, and they told me on the phone when I finished paying off my previous phone tab. So, yes. Tab credit on my account.
(Edited)
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Mats

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So when you are in self serve and you select "view tab balance" you see a +$150?

Very strange that the Koodo dealer doesnt see it.
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Mayumi, Mobile Master

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 "...they told me on the phone when I finished paying off my previous phone tab."

 - So, when did you paid your tab off?   
And Koodo rep told you you still have positive Tab just after you paid
your previous Tab off?
(Edited)