My account is suspended and I can't seem to pay my bill and it keeps taking me to My Profile, what do I do?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: suspended

My account is suspended and I can't seem to pay my bill and it keeps taking me to My Profile, what do I do? 
Photo of Evaleen J Skye Linklater

Evaleen J Skye Linklater

  • 90 Points 75 badge 2x thumb
  • confused

Posted 2 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Did you suspended your account to go on vacation or did koodo suspend your service for some other reason?
Suspended me from not making any payments, but I am able to make payments now. So when I tried making a payment it kept taking me to My Profile, why is it doing that? 
Photo of Nik Lang

Nik Lang

  • 60 Points
Go to your banking App, enter your details in accnts [pay-ees] and then simply enter your [payment] amount ($$$) ,click on "pay now" (?),click on "Yes", you're done ! ! !
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hello Evaleen! We would love to help you out, but we need a little bit more information. Can you please answer Chad`s questions? You can also call our Payment Services directly by dialing #227 from your Koodo phone. Even if your account is suspended, the call to our payment department will go through :)

This conversation is no longer open for comments or replies.