My 2gb data for 24 months not added

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  • Question
  • Updated 7 months ago
It said limited time offer of 2 GB for 24 months for a medium tab plan and I changed the plan and added the addon for that extra 2 GB but it’s not showing in my add on
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Posted 7 months ago

  • 2
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Allan, Mobile Master

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Are you a new or renewing (purchasing a new phone on the tab) customer?
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Paul Kurbis

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I am renewing too. I just switched but, the +2GB does not show on new plan details.
Nowhere in the plans structure does it say 'new purchases only'. Woman at kiosk had no info to the contrary either.
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David, Mobile Master

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Changing a plan is not considered “renewing”, as there is no obligation to continue with your service for any specified period.
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Paul Kurbis

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WTF kind of 'answer' is that? SMH. If I get charged over 1 GB I will light up this page AND others. 
Re-read your CSR manual soy boy
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David, Mobile Master

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Is that the best you can do?
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Allan, Mobile Master

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Did you choose the plan when you signed up? (New)
Did you purchase a phone on tab and change your plan? (Renewing)
(Edited)
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Paul Kurbis

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 You guys aren't very sharp are you? Both of us have phones and plans already.
What we are attempting to ascertain is whether or not we are getting the +2GB. OR did I just get scammed? Got it? 
You are not getting the 2 GB bonus.
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Paul Deschamps, Mobile Master

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And you didn't get scammed because you didn't understand what the offer was that's not what a scam is.
You changed your plan you didn't renew which is upgrading to a new phone on the tab after your previous tab was paid off in full. You also are not a new customer so you don't fall under that eligibility either.
This is what the "soy boys" told you but I elaborated a bit so you understand where the mistake was so you don't do it again.
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Lily Ellis

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No Paul, you aren't very sharp. You didn't understand what you were signing up for - that is on you. These are volunteers trying to help so not sure why you think it is OK to throw a hissy fit and insult people because they didn't give you an answer you wanted to hear. I come here on occasion looking for answers myself and they are always helpful. You owe these people an apology. Got it?