must I clear my phone bill first?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I know that my tab balance has to be at 0 before upgrading but do I also have to clear my phone bill before upgrading? It's not late and never has been
Photo of toni

toni

  • 144 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,458 Points 100k badge 2x thumb
No you shouldn't need to, you should be able to upgrade with no issue if you have never missed a bill and are within the most recent billing period with only a bill owing.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hi Toni! Paul is correct you will be able to upgrade if your account is up to date.  You can still have an amount owing as long as it’s not past the due date.  You can upgrade at any moment by paying off your current Koodo tab balance or you can wait until it gets down to $0.  Enjoy your day :) 
(Edited)

This conversation is no longer open for comments or replies.