multiple charges

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Koodo charged my CC 5 times when I activated a prepaid SIM. Calling support just sends me from one incompetent person to another, unable to solve my problem.
I've sent over 100emails to support@koodomobile.com, customerservice@koodomobile.com and the last one TopLevelService@koodomobile.com (that's a good one) and I don't get any answers

what can I do?
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Ovi Chis

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Posted 3 years ago

  • 1
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Nabil, Employee

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Hey Ovi,

We would like to assist you the best we can. However we don’t have access to your Koodo account via the Community. What we recommend is sending us a detailed email through this secure link (http://koo.do/11eMLdy) so that we can look into it (make sure to choose "Social Media"). We will get back to you within the next couple of business days.

Thanks

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Ovi Chis

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I'm serious. I sent every day 20 emails / day over a week. to 3 addresses.
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Ovi Chis

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I still haven't received an answer to my emails!!!
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Ovi Chis

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about a month later...still no refund... i am so disappointed in koodo right now
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RudyW

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What email address are you sending to?
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Ovi Chis

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what is the best way to deal with "theft" from koodo? is it the police? they charged my number 5 times , and now they closed it because I didn't recharge it.
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Ovi Chis

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ok, let's try that. btw, you don't need to "assist me the best you can". You need to take this seriously and refund me
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Nabil, Employee

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We will! :-)
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Ovi Chis

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I want to be contacted about this NOW!!! also, your website is not working to pay the bill online! it's been 2 months and I haven't been reimbursed for being charged 5 times for activating a sim card, however you've stopped the services on my card!! I just want this sorted once and for all to be able to move to a real company not this crap
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Ovi Chis

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Thank's for the email.
I will have to take it up with my bank then

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