moving out of country

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  • Updated 4 years ago
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Hey

my billilng cycle ends on April 17th, but im leaving this country on april 30th. and returning back in September. How do i deactivate my account?

Please reply asap
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Kiran Daha

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  • confused

Posted 4 years ago

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Robert, Mobile Master

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You can put you phone on seasonal hold (15$/month) under self-serve. But keep in mind you won't be able to get the plan you have right now if it isn't offered anymore!

Info here : http://help.koodomobile.com/my-bill/b...

You can make the change in the "Plan" section of Self Serve! Last option in the picture



Is this ASAP enough :)? <a
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Dennis, Mobile Master

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If you want to just cancel your account then you have to call into Koodo. You will have to pay off any of the remaining tab if you have any
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Ahmad

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Dial *611 from your Koodo phone or 1-866-995-6636 from any phone to do so. So it's either Roberts suggestion with temporarily putting your account on seasonal hold for $15/month and then you pick a new plan when you get back and still keep your number. Or cancel the account altogether and lose the number.

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