Moving Public Mobile Number to Koodo Prepaid Account

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  • Updated 2 years ago
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Hello, everyone!

I have a Koodo prepaid sim card which was activated about 1 month ago and I need to move my old Public Mobile number to this Koodo account, but when I put my PM number on the Change Number page, and click to Check Eligibility, it comes with the message: 

"We are experiencing difficulties in processing this request. Please contact 1-866-99-Koodo for additional assistance."

The curious thing is that if I put any other number, like my husband's Virgin Mobile number, it doesn't happen and I could go on with the porting process! Any idea to help me with the case?

P.S.: My Public Mobile account is active and has positive balance.
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TatyFernandes

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Taty,

Did you call that number that the error message is giving you?
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TatyFernandes

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Mathieu, I tried once but then realized that it was spending my talk booster add-on minutes!
So, I decided to try to find help here.
Is there a way to get support online?
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Mathieu, Mobile Master

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You can call from a different phone if you'd  like. If not, you can send an email here.
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TatyFernandes

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Thank you very much!!

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