Moving primus VOIP to Koodo wireless homephone (taking over 24hrs to port) {5$ plan but rate says $20}

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  • Updated 1 year ago
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  • (Edited)
The port time is taking longer then suggested on the advert page. I did find another page that suggested a landline to wireless port could take up to 2 days, maybe this may apply for a voip to cellular port too...

I applied when the cost for wireless homephone was advertised at 5$/month for a year, however when I look at account details it says there is a rate change already in effect for $20.
Is there going to be a discount applied for the first 12 months...?
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Kendra Van-Belyea

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Posted 1 year ago

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Sophia, Mobile Master

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Yes, porting from VoIP can take even longer than a landline sometimes.

The promo of $5 for 12 months is still valid :) What does your bill look like?
(Edited)
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Kendra Van-Belyea

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I haven't received a bill yet, but it shows as 20$ per month under "Your current Plan"  and "Transaction History" beneath the Mobile services section.
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David, Mobile Master

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See Allan's comment below.
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Allan, Mobile Master

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For the first bill, partial charges will be pro-rated based on the $20 rate. The $15 discount will begin to show up on the first full month of service for the next 12 months.
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Kendra Van-Belyea

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The number was fully ported when I checked it today. It took just under 2 days, but significantly longer than the 4 hours max that was suggested by Koodos wireless home phone activation email.
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Sophia, Mobile Master

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Good to know :) Hopefully your invoice will be just as smooth in reflecting the $5!