Moving my SIM card into new phone not working

  • 1
  • Question
  • Updated 1 year ago
Hey, I'm trying to move my SIM card from my old Moto X play into my iPhone 6 plus, but it says that it is not accepted in my iPhone and that I need to change it through my carrier. So I tried to fix it through Koodo self serve, by choosing change phone, but it says that I need to enter a new SIM card number, but I am using the same SIM card, what do I do? Thanks in advance.
Photo of Geoffrey Jiang

Geoffrey Jiang

  • 110 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,744 Points 100k badge 2x thumb
Hello Geof,

Is the iPhone unlocked?
Photo of Geoffrey Jiang

Geoffrey Jiang

  • 110 Points 100 badge 2x thumb
yeah, it is
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What is the exact message the iPhone is giving you?
Photo of titaniumtux

titaniumtux

  • 12,952 Points 10k badge 2x thumb

To move a sim from one phone to another, that in itself does not require doing anything through self-serve. Make sure the iPhone is:

  • Not locked to another carrier (your reply suggests it's not)
  • Not blacklisted
  • Not on airplane mode or any settings issues
  • Not defective (try with different sim card from different carrier)
Photo of Geoffrey Jiang

Geoffrey Jiang

  • 110 Points 100 badge 2x thumb
Never mind, I fixed it, thanks for all the help guys.