Moving country’s with Koodo

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  • Updated 3 months ago
I have a Koodo phone and tab, but I am moving to a new country in June. Do I have to pay off my tab or is there a way to prolong my account with Koodo ? Thanks !
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Kenzie-Jayne Rutherford

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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You can put the account on seasonal hold for 6 months maximum which costs $15/month if your coming back in that time. If not then you'll have to cancel and pay your final bill including usage and amount owing on your tab. Either way you will have to call Koodo to have your account t put on seasonal hold for up to 6 months or to cancel.
You will lose your plan and have to choose an in market plan at the time you reinstate your account after seasonal hold. To take off seasonal hold just go into self serve and choose the new plan.
(Edited)
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Dennis, Mobile Master

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If you are moving, it is not worth the money to "prolong" the account. Your best bet would be to pay it all off when you cancel