Moved from Public Mobile to KOODO's on same plan - Bill Overcharged

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I moved from Public Mobile to KOODO on same plan (PROMISED),  My Public mobile  plan was $XX per month no data. This month you charged me for data. Earlier I was using PrepaId account, but now you have charged me for late payment too. 
Please CUSTOMER CARE call me, since, to talk to you I need to pay (overcharging is KOODO's PROBLEM not customer's) Please don't cheat customers. 
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Sachin Hardikar

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Posted 1 month ago

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Dinh, Mobile Master

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Sachin,
Have you signed an agreement when you moved to Koodo monthly plan?. There are several items including pay-per-use data, rateplans, and payment there. Postpaid is much different from prepaid, you would need to check your phone and your usage to make sure everything was in order. 

Did you use data? If you did and your plan didn't have any data, you would be charged for payperuse data.
(Edited)
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Sachin Hardikar

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When you first sent me the text  message saying that "Switch to KOODOS  on exact same plan you are right now" 
So your Text message PROMISE Vs Document  Signature is not same. Hence, I consider this as cheating.
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Allan, Mobile Master

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The text is offering the same plan, which you got but since you switched to a postpaid plan there are other things associated with it which you would have seen in the service agreement.

Also it doesn't cost any money to call Koodo in regards to billing disputes so feel free to. You can also message them via facebook or twitter as well.
(Edited)
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Dinh, Mobile Master

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Sachin,
I am not a Koodo agent. The forum here is populated with customers like you and me. I can only provide my advice.

If you want to contact Koodo and dispute about your case, you would need to call them or send message to their Facebook.
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Paul Deschamps, Mobile Master

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Just to add to Dinh response, you will need to contact Koodo they won't contact you and you won't be charged for calling them to dispute a bill thry only charge to make changes to your account that you can do yourself over self serve. you can call customer service by dialing *611 from your mobile device. However this seems to be a misunderstanding of how your plan works as was mentioned above.

While your in your self serve make sure to activate your notifications of your bill by text and/or email so you don't pay late next time. They should be both active from the start so you should have received notification of payment being due and late payment shouldn't be a suprise. It's your responsibility to check for your bill each month and pay for it on time not the carriers.
Are you sure it was a late payment charge and not proration since it's your first bill? Proration means your first bill you pay for the days up until your cycle end / start date plus one month in advance. This is normal and happens with every carrier in Canada.
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Sachin Hardikar

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Thanks let me talk to Customer service.
I never asked for postpaid!
Same plan  means same plan why this twist from prepaid to post paid.NOT RIGHT from customer point of view. Because very few people reads long agreements and LEGAL Language is Complecated to understand. Its is your duty to inform customer about major changes.
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Paul Deschamps, Mobile Master

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The entire offer was to go to postpaid so you just didn't need to respond if you didn't want it... But you did so you did want it. it wasn't hiding or twisting anything anywhere you got the same priced plan with pay per use data like it was before you just pay after not before and Koodo's serve agreements are plain English easy to understand its not legal jargon.
You want to talk to customers service you need to dial *611 from your mobile device but it's your mistake not Koodo's.
It's also YOUR responsibility to read any and all agreements not anyone else's. You made the mistake nobody else. Good luck with customer service and be polite or you'll get nowhere with them even though I don't think you'll get anywhere anyways since it's not Koodo's fault in the slightest.
(Edited)

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