Moto G, Kit Kat 4.4.2, - Was it what you hoped for? (Tips & Tricks Edition)

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The Moto G has been out for a couple of months now and we've probably received the most anticipated Android OS to date, for the Moto G. Quite surprising, when you consider some flagship devices will have to wait a short time longer to receive the Kit Kat upgrade.

I wanted to get an overall sense of what people like or dislike about the Moto G and its latest upgrade to the Kit Kat OS. Add your opinions on the device itself, battery life or device performance overall, compared to JellyBean 4.3. If you have a question or need help with your Moto G, this would be the place to ask, or you can create your own topic/question.

So, was it what you hoped for? Let's hear it!

Not to make a mountain out of a molehill, but for those Moto G Users who may have recently upgraded to Kit Kat and are experiencing the dialer/conference call issue, the solution is to obtain a new SIM card.

This isn't affecting all Moto G devices, but if your Moto G is affected and you can't wait for the update that will fix the dialer/conference call issue, you'll need to bring your device into your nearest Koodo retailer or call Customer Service/Technical Support for further assistance.

UPDATE: For users experiencing issues updating to Kit Kat 4.4.2, Motorola has halted the Kit Kat update to Motorola G devices, until they fix the dialer/conference call issue.

For any questions or for further information, please contact Customer Service at: 1-866-995-6636 or 647-788-4337

Tips & Tricks

Need a Moto G User Guide?

http://help.koodomobile.com/Portals/0...

Back Cover Removal

If removing the back cover for the first time here are some helpful pointers. The back cover can be a difficult to remove. You may need to remove the cover to install a SIM card or a different coloured cover.



Use care when prying up near the USB port. DO NOT use anything made of metal as a pry tool. Once you've started an opening, I've found that by inserting a plastic card (e.g. old bank card) or a guitar pick, will help to keep the back cover from snapping shut and makes back cover removal a little easier.

Taking screenshots with your Moto G

Press and hold both the Power + Volume Down buttons and wait (3 seconds) or until you hear a camera shutter sound. To view your screenshots, navigate to the Pictures Folder > Screenshots Folder.

Reboot - Power Off - (Soft Reset)

Press and hold the Power button for one second, when the option menu appears, select Power Off. Another method is to hold the Power button in for 6 seconds until the device turns off. Useful if for example, an app freezes and you're not able to exit the app using normal methods. This method actually works on most, if not all Android devices.

Hard Reset - (Wipe Data/Factory Reset)

Resetting your Moto G back to factory default is generally considered a last resort method for restoring functionality to the device. The procedure will wipe all data including contact information, photos and music. The hard reset will wipe all user apps, but if you've set up a Gmail account as your backup account, the next time you sign in to that account, your apps and contact info will be automatically restored.

Go to Settings > Backup & reset - make sure there are check marks in the boxes beside Back up my data and Automatic restore. Verify that you have an active Backup account (e.g. @gmail.com). Tap Factory data reset.

The page that shows here, will explain what will happen when you press the Reset phone button, it also shows which accounts you are currently signed into. Tap Reset phone and wait for the Moto G to reboot. Once rebooted the Moto G will look like it did, the first day you purchased it.

5.2 GB not enough space?

No problem, with a universal micro USB male to female OTG cable, problem solved! I've managed to add a 2 terabyte disk drive to the Moto G! On a more practical note, USB flash drives and micro USB card readers can be attached to the USB-OTG cable, expanding previously non-existent external storage, up to 64GB.



Software may be required in order for the USB-OTG cable to detect some card readers and flash drives. Wireless storage is another option.

Want to go wireless?

Speaking of wireless, you know those dongles for wireless keyboards and mice? Attach one to your USB-OTG cable, connect it to your Moto G and voila, you now have the ability to use a wireless mouse or keyboard with your Moto G. No setup required, it's simply plug and play. I've tested the Logitech brand of wireless dongles and they work flawlessly for wireless keyboards and mice.

Uses? It's really more a novelty than anything else, but it could be used for composing large text documents from a full size wireless keyboard. Pictures could be taken 'remotely' using the wireless mouse. What's really cool with the wireless mouse; swipe gestures are mimicked by the pointer, so swiping motions can be performed with the mouse,

Disclaimer: Use care and caution when inserting and removing USB-OTG cables. Do not transport or carry the Moto G with a USB-OTG cable installed, as damage to the USB port may occur. The Moto G isn't designed or intended for this purpose specifically, so the user accepts the risks and assumes all responsibility. I nor Koodo cannot be held responsible for damages arising from neglect or misuse.
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rikkster, Mobile Master

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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You should have submitted this for your Mobile Master blog Rikkster
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rikkster, Mobile Master

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Done, thank you Paul.
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George Carter

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I have a recovery thing invade somting els goes rong
I'm unable to connect my 1tb HDD thru otg cable, kindly support
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Chris Petersens

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This is indeed a brilliant write up! Well done!
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rikkster, Mobile Master

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Thank you, Chris.
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Yannick

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Great job, Rikkster! Very impressive! Thank you :)

________________________
If you see a good answer, give it a star.
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rikkster, Mobile Master

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You're welcome Yannick.
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Moto G

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Mobile Shop fitted me with v3 card late November, so update was all good.

Did not like the Nexus dialer at first, but it works.

Before upgrade, moto g had to face south only, to use hot spot. After up grade moto g can face from south west to full west. I live in farm country hamlet, surrounded by farms and rolling hills. S2x still has to face south only.

Overall Better quality camera pictures, especially notable in day light hours, livingroom window coverings open, no flash, no grainy pics.

Noticed slight increase in battery usage, where as I'm plugging into charger, an hour sooner at night, after full day use.

When I forget to plug in and I'm at 15% battery, I get full charge - 98%, within 40minutes on air plane mode.

Moto G was great phone before upgrade and even better, after kitkat upgrade.

Still learning new tips and tricks and thanks for your rikkster!
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Paul Deschamps, Mobile Master

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Like after any update the battery will get better over the next week or two like it did when you first got the phone, chances are within that time your battery life will go back to the #''s you were getting prior to updating. This has been the case for me and others I know with every Android device we've ever had and the Moto God should be no different.
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Ryan Provost

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Any Idea when the update will again go live?

Networkgeek.
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corey

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It wasn't available earlier this morning, but it seems to be now. The full 4.4.2 upgrade and the patch.
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Kurtis T

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Also wondering... emailed Motorola a week ago and haven't heard back from them.
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rikkster, Mobile Master

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No word as of yet. I emailed them myself as well and got a response after 12 days regarding a fix for the dialer issue and their response was to speak to the provider to obtain a new SIM card. If I catch wind of the update being released, I'll announce it here. If you hear of it before I do, by all means post the info here.

If you haven't already done so, you can register here to get the latest news on updates.

https://motorola-global-portal-en-ca....
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Thomas Skrlj

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I have a very big problem with 4.4.....my moto g has still not received the update. When I search for it, my phone says it is up to date with no update available.
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Moto G

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The release was STOPPED because of conflicts between update and certain SIM cards that created, DIALER ISSUES.
Check the link above your post, posted by Rikkster!
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Thomas Skrlj

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Ahhh so just a waiting game now
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Bill Melater

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I'm having issues on both my Moto G's. The "call volume" is inconsistent.

When you make a call either with the speaker on or off, the first call will be full volume(which is correct), and the subsequent calls after are about half the volume or less, making it difficult to hear the other person while in public.

I have turned off the phones and turned them back on, and the same thing happens.
They work fine for 1-2-3 calls, and then back to half volume. Seems to be some type of software issue, as the speakers work fine on both phones.

The 4.4 was updated, and since it was, this seems to be an issue.

I know there's some 4.4 issues, but I haven't read about this?

What would you guys suggest I do?

Thanks,
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Moto G

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Bill did you remove the SIM cards after you turned phone off?
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Bill Melater

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No I didn't MG. I would have, if it was just one phone, but it's both. (and they came from 2 different TMS locations). I'm sure I'm not alone with this issue......to have both do the same thing. :-(
I really don't feel like breaking the back cover, so I'll stop at TMS if need be.
Was just hoping for some clarity on the issue first.....
Thanks.
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rikkster, Mobile Master

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You might need to factory reset both phones. It seems odd that the exact same problem is showing up on two Moto G's from two different locations. I'm more inclined to believe that a third-party app may be causing the problem, rather than the Kit Kat update itself.

To reset, go to Settings > Backup & reset - tap Factory data reset > reset phone. This will wipe all data from your device, things like apps and contact info are restorable through your Google account. Make sure 'Back up my data' and Automatic restore are enabled and that you have a Back up account.
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Bill Melater

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Thanks rikkster. I'll try that. Going to have to back things up first.
I'm not a techy, so it may take some time.
I did play with the phone a lot today, and if I turn the volume down a click and then up, I can get full volume. I'm going to try it with the call volume down one click from full for a few days, and see what happens, before I do the reset.
I'll update next week.
Thanks.
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rikkster, Mobile Master

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Update: Nothing written in stone as of yet, for those Moto G owners who are affected with the dialer issue, you may want to manually check your Moto G for an update. We've learned that an update is imminent and should be available at some point this week.

The SIM workaround is still an option, however the update promises to alleviate the problem of having to get a new SIM card to fix the dialer issue. Feedback welcomed, let us know if you've received the update.
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Paul Deschamps, Mobile Master

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Update was pushed today to the Moto G to fix all the issues ppl have reported in this forum. Go check for it now
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Ryan Provost

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What about those of us who are not on 4.4. When will we be able to get the update?
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Kurtis T

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Running 4.3 and no update available, this recent update is only for KitKat users?
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Ryan Provost

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Any ETA on 4.4 going live again?
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rikkster, Mobile Master

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Nothing coming through for 4.3 as of yet. I downgraded from 4.4.2 (with newest update) to 4.3 and left it that way for the majority of the day yesterday and it said the "device was up to date". I've since flashed 4.4.2 back onto the Moto G and was instantly advised of the latest update (all of 8.5 MB's worth).

If you're still on 4.3, you'll likely get the update in the next couple of days. The full download size for 4.4.2. is 478 MB, however a number of components from 4.3 will be brought over, thus reducing the initial size of the update to roughly 196 MB. You should be prompted for a secondary update, which is the one that's 8.5 MB in size.

For those of you who have rooted your Moto G, the update will not install and an error message will appear. Root privileges will need to be removed in order to get the update to install. The update will not interfere with unlocked bootloaders.

WARNING! After updating to 4.4.2 or the update that follows, data will automatically be enabled. Make sure to disable data and perform any app restorations or updates over Wi-Fi.
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Project Mayhem

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Hi rikkster,

Can you confirm that this is the proper procedure to flash 4.4.2 for our Moto G variant.

http://forum.xda-developers.com/showt...
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rikkster, Mobile Master

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My device is rooted (voids warranty) and I've unlocked the bootloader (voiding the warranty a second time). In this particular instance, this would be the proper way to flash 4.4.2. and I can confirm the method works. I've now performed it a fourth time, coming from a GPE (Google Play Edition) ROM. I'm now back to running stock 4.4.2. with cwm/r.

If you don't want to void any warranties, you're better off waiting for the update.
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Bill Melater

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Just to update my status, I left the volume at one notch below full and have not had any volume issues. No updates here as of yet.
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Trish

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Will have to try that. Been having issues with the volume as well
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corey

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I really would like to see that update come. My phone was updated to 4.4.2 as soon as I got home to my Wi-Fi from the store, so I don't even know what 4.3 is like on this phone. The USB otg does not recognize storage devices without a paid app or root. I sure would like to keep this one under warranty for a change.
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rikkster, Mobile Master

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Based on the information you've provided, you haven't received the second update to 4.4.2. yet. It's actually more of a patch because it's only 8.5 MB in size. The patch, among other things, specifically addresses the usb-otg problem and you won't have to gain root access or use third-party software in order to use flash drives, card readers or microSD cards via usb-otg.
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corey

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^ That's what I am eager to get. That's one of the two things that I miss from my little HTV One V - space (had a 32G class 10 MicroSD in it), and not needing data turned on to send/receive MMS.
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corey

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I just checked and the update is available. I've installed it. Now, to get home and check the OTG storage feature. I've got that cable that you have in the OP, as well as a little dongle for a microSD card (which i kept from the One V). My friend who just bought a new G just checked and the full update seems to be available to him, now, as well. It wasn't until today, shortly ago.
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rikkster, Mobile Master

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Good to hear! I hooked up my two terabyte backup drive and the Moto G reads it without issue. Not exactly practical, but it works nonetheless!
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bryn

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I would like to get a 250G drive but will the moto g really power it?
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Ray Shogan

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still nothing here !
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andy

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Do you have to have a SIM card inserted to get the update from 4.3?
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rikkster, Mobile Master

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No. I've received all over-the-air updates via Wi-Fi, without a SIM card installed.
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Chris Lennox

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Still waiting for and eager for this update
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Joseph Lee

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I am still waiting and checking every day...spoke to Motorola customer service who took my IMEI and checked and could not give me an ETA for the update. Any body from Koodo???? on status of this update?
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Ray Shogan

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i e-mailed motorola about a week ago asking when we were gonna get the update and heres a copy and paste of there reply

Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. At this time the KITKAT update is not available yet for Moto G phone in Canada, there is no exact date on when the update will be available, we apologize for the inconvenience.
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corey

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The update is rolling out. Patched my 4.4.2 to the latest. My friend upgraded his 4.3 to 4.4.2 this morning.
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Ryan Provost

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Just got update for kitkat earlier this afternoon. So far so good.

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