Moto G isn't charging?

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  • Updated 4 years ago
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Hi, I let my Moto G died by accident and when I tried plugging it back in to charge, it wouldn't charge, i've tried multiple chargers but it still wouldn't charge? Does anyone knw a solution to this?
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Anh Luong

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Posted 4 years ago

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Jonathan I, Mobile Master

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This is going to be sound silly but you are holding down the power button for a few seconds to get it to turn back on, right?

When a phone's battery is completely drained it may take a longer time than you're used to for it to gain enough juice to power on again - sometimes up to 10 minutes. I would say just wait a little while longer before trying to turn it back on. Also make sure you're plugging it into a wall adapter and not a computer's USB port - the former puts out higher amperage and voltage, which will charge your phone properly. Plugging it into a computer is more commonly used for transferring data and will consequently charge much more slowly.
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Anh Luong

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I've plugged the charger in since yesterday, and its still not turning on
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Jonathan I, Mobile Master

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Try holding down the power and volume down buttons simultaneously for about 10 seconds or so. This is a forced restart. If that still doesn't fix your problem than I would send it out for servicing because I'm out of ideas at this point.
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Anh Luong

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Okay, I will! Thank you so much!

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