No connection when opening app on Moto G

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  • Updated 5 years ago
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  • (Edited)
I show a full internet connection on my Moto G phone but when I open an app (ie Facebook) it tells me I have no connection. Also isn't sending attachments when texting. Anyone having similar problems? I have had the phone less than a week. My Mom has had the phone for a little longer and is having the same problems.
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Carole

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Posted 5 years ago

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Mo D.

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Are you on wifi? Is your wifi down?
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Carole

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I am on Wi-Fi with my laptop so it is up. My phone shows excellent connection to Wi-Fi too.
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Carole

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Thanks. Yes that works but I am certainly not wanting to do that each time!! I have had other Androids and not had that problem. Is there a permanent solution? What about the second part of my problem with the text message attachments? Do you have any suggestions for that?
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Zaphod Beeblebrox

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You can still have wifi on but you also need the mobile data on for attachments in text
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Carole

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Oh! I was not aware of that. I don't think I needed data on my last android....I will test that out and see what happens! Thanks!
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Carole

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Yes, that seems to work too. Thank you Tyler for your help!
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Zaphod Beeblebrox

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You're welcome :)

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