moto x play wont charge

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  • Updated 2 years ago
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I plugged my phone (moto x play) in last night to charge while I slept, everything seemed okay. I woke up this morning and the phone was still at 11% and the charge icon was still present. I had to go to class, so I turned the phone off and tried charging it while it was off. When I came back the phone was still at 11%. I've switched charging blocks, cables and sockets and same thing. The phone stays at the % battery its at while its plugged in, but won't recharge. The charging port is clean and the phone has never had a problem up until now. I've had it for about 4 months.
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Ryan

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Ryan,

At this point I would suggest you try doing a factory reset of the phone. If that does not solve it for you, you might need to send it out for warranty work.
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Paul Deschamps, Mobile Master

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Is the charge indicator constant or does any slight movement of the charge cable connector at the phone make the device stop charging and then start again?
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Ryan

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I've done a factory reset and it didn't fix anything. The charge indicator is constant and when I go to the battery app it says the percentage and not charging.
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R. M. K. MOBILE

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hi Ryan.. did u find solution thus far? if not maby times charging cables/ blocks create this exact issue. recommended is always the stock charger that comes with phone. as we all know many androids can work with various alternates but some are (NFG) by defualt. CHEAP knock off cords/blocks have a tendency to show they charging at 1st n simply stop working. whether they short out or have bad wiring.. some phones n chargers just dont seem to agree. the best is to check what amp level your device was made to charge at and get a quality product of that nature. if u cant use original product cable itmay be a matter of trial by error. message me anytime if u still have issues..
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Ryan

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I only switched chords/blocks after the initial problem, thank you though.
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rikkster, Mobile Master

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As a last ditch effort, wipe the cache partition. There is temporary data including battery information that is stored there. I'll provide a link to a video that shows how to get into the bootloader and recovery. The 'wipe cache partition' option is located just below 'wipe data/factory reset' option. Try that, if all else fails, follow Mathieu's suggestion and send the phone in for warranty work.

https://www.youtube.com/watch?v=kjNXk...
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Ryan

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It's still not working, I'll be taking it in today. Thank you for the help though!
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Melissa, Employee

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Hey Ryan! What happened when you took the phone to a kiosk? Let us know!
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Ryan

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They gave me a loaner and sent it to Motorola to get it fixed. I have a warranty, but it might not be covered so it would end up being sent back without repair at that point. I would find that odd though because I have treated the phone very well and it is no more than 4 months old. I'm just keeping my fingers crossed.
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Mathieu, Mobile Master

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If reason it's not working is because you pushed the charger in too much, it would fall under accidental damage. Which is not covered by warranty. 
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Ryan

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Alright good to know.

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