Moto X Play, Microphone stopped working, speakerphone, headset works.

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  • Updated 3 months ago
This morning, I got a call on my Moto X Play, the person couldnt hear me, it seems the microphone stopped working, but speakerphone and headset works. I used it last night no problems, to my knowledge, nothing has changed, so I'm confused why this is suddenly happening. Ironically, I just paid off the remains of my tab, a year early. Any help would be appreciated. Thanks.
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Richard Whittaker

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perhaps it hapenned in that case. Can you try making a new call and see if they can hear you?
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Chad Burr, Mobile Master

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Have u restarted the device?
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Mathieu, Mobile Master

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Did any dust perhaps come and block off the microphone?
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Richard Whittaker

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Hi Chad, yes fixing tech 101, restart the tech, already done.

Hi Mathieu, area seems clean, that would be a lot of dust to build up overnight to go from working to not.
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Chad Burr, Mobile Master

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Do you have any Bluetooth devices you normally use nearby? Try making the Call with Bluetooth turned off.

As for 101, you'd be surprised how many people ask for help and haven't restarted their device first.
(Edited)
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Richard Whittaker

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Chad, you're probably right everyone should know that tip by now. :)

I dont use any bluetooth devices, my headset is wired. :(
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titaniumtux

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Youtube Link: https://www.youtube.com/watch?v=d4M_-PcKEpQ

Since your tab is paid off, it might be worth entertaining upgrading to the Moto Z Play (2016). It's an amazing phone, Android 7 update already rolled out.

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Richard Whittaker

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Thanks for the youtube link, unfortunately I cant understand it and it might a little drastic tho definitely cheaper than buying a new phone, unless I mess it up worse. haha
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Dennis, Mobile Master

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Since you paid off your tab a year early, hopefully it is still under the 1 year warraty
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...
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Richard Whittaker

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Unfortunately my 1 year was early January. So I paid off the last 10months, I just rounded up to 1 year.
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Mayumi, Mobile Master

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My husband had same issue. He couldn't use his phone because of microphone.
He was using speakerphone and/or headset... (He could listen YouTube and Netflix no problem.)

It seems working after he updated system and adjust SIM card many times.(Maybe SIM wasn't sitting right somehow after the months of use...?)
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Richard Whittaker

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*Fingers crossed* I get a helpful update soon.
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Chad Burr, Mobile Master

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Have you tried the dreaded factory reset?
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Richard Whittaker

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Hi Chad, I haven't yet, that is definitely the dreaded last resort. Though given the age of the phone couldn't hurt.
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Chad Burr, Mobile Master

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Just Before this happened did you install any new apps?
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Richard Whittaker

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Hi Chad, too my knowledge, nothing changed overnight.
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Anuj Singh

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iam facing same issue , its mic i tested by using google voice search , but the  other guy on  call is not bale to hear me 
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Dinh, Mobile Master

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hi Anuj,
The topic was 1 year old. Don't revive it pls.There has been lots of changes.
By the way, which phone are you using? have you tried suggestions in the previous posts?