Moto X Play, data is on and I can't send or receive picture messages.

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  • Updated 2 years ago
  • Answered
  • (Edited)
As the title states, I can't send or receive picture texts on my phone anymore. It's a new development and yes my data is on, I also have 6GB as part of my plan.
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Kristen Gauthier

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Double check your APN settings to make sure they haven't been changed somehow accidentally from Koodo's settings. (APN settings below)
Also are you able to use Internet at all?

Name: KOODO
APN: sp.koodo.com
Proxy: 74.49.0.18
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
MMS Proxy server: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set

Tap menu key, then tap Save. Make sure the radio button is selected to activate data. The frequencies are compatible so it should work.
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Kristen Gauthier

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Thanks for the reply! I checked the APN settings and they match what you've put. I'm able to do go on the internet and send/receive picture through Facebook messenger.
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Fran Hefferan

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I have a motoxplay and I can't send or receive texts what can I do
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Goran, Mobile Master

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When did this start? Is the Moto X Play from Koodo? What have you tried so far?
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Fran Hefferan

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Last week,yes it is,,I don't know what to do
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Goran, Mobile Master

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Well there is the usual restart your phone, pull out the sim card put it back in restart your phone. Did you change your messenger app recently? IF not try another one like hangouts to see if sms will work through it.
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Fran Hefferan

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I turned on VPN and now I can't turn it off it wasn't on before
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Goran, Mobile Master

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So if you open notifications, and tap VPN, you do not have the option to disconnect it at all?