I have a moto g and incoming calls just go straight to voicemail. Outgoung calls work fine. I've tried a network reset and swapping to another sim card (have 2 phones with koodo), same problem on either card.
So 2 questions: (a) what do I do next, and (b) if the answer to "what do I do next" is factory reset the phone - how do I backup/tell if it has backed up successfully? I found an online article about how to backup, but most of the options it references dont' seem to exist on this moto g.