Moto G 3rd generation phone not making or receiving calls

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  • Updated 8 months ago
Phone bought in Scotland, it is sending and receiving texts and using data but it is not making or receiving calls. Motorola said it is a issue Koodo must deal with, something with the bands they use? Any help would be great I don't won't to buy a new phone or have or have to set up a new phone package
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James McLean

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Posted 8 months ago

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Dinh, Mobile Master

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As that phone wasn't from Koodo, have you tried to set the APN correctly to Koodo network?
https://www.koodomobile.com/help/setting-data-your-non-koodo-phone
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James McLean

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Any ideas how to get around this problem? Or will have to choose another company with different bands
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Timo Tuokkola, Mobile Master

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What exact model is the phone? There are seven different models of the moto g 3rd gen. Of these, model 1541 will not work with Koodo at all and model 1550 will be only partially compatible. If the phone does not support the correct frequencies, there is nothing that will make it work. You can check compatibility at willmyphonework.net.
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James McLean

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It is the XT1541, oh well so there is nothing I can do? Thanks for finding the issue though, guess I'll have to get a new phone :(
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Dinh, Mobile Master

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yeah, your model supports 900/2100 3G bands while Koodo use 850/1900.
(Edited)
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Robert, Mobile Master

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Next time here's the website : https://willmyphonework.net

Hoping that you won't need to run into this again.
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James McLean

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Yea it is all the same as that. Data working and texts....still no calls