More control over data usage with family members under the same account!

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  • Updated 1 year ago
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I would like to see some more parental control over data usage when the family is under one account! My kids have a data limit of 200 mb, but when they go over it, they can still access the internet and download to the cost of pay-per-use! Then I end up with $700+ bill!! I would like better control over their data usage without suspending their phone completely!
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Tamara Cuff

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  • angry AND frustrated!

Posted 5 years ago

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Boolanger

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If your using andriod phone there are apps that will lock data for the device. Like Data lock, i'm sure there are others aswell.

i would guess there would be one for iphone as well but i'm not sure.
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Jorden, Mobile Master

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There are a couple ways to keep tabs on data usage, as of right now there is option offered by Koodo to simply stop using data/minutes when you go over your monthly limit.

The kids should be getting a text message when they are getting close to going over their data (75%, 95%, and then some after going over as well).

I guess one idea is be able to pick what number gets the message?

Using self service you can also monitor their data usage. If they are constantly going over why not put a data block on?
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Tamara Cuff

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Hi Jorden, thank you. The kids do get a text msg when they go over limit, and I have a data limit set on their phones as a reminder, however, they just ignore the warnings and continue using it. I have to threaten to suspend their phone entirely. If there is an option to stop using data only once over the limit, how do I access that on self serve, because I haven't found it yet! How do I do a data block after they've reached their limit? That's what I'm looking for...
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Jorden, Mobile Master

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You shouldn't be charged a fee to do something you can't do online. The fees are there if you call in for something that could be done in self serve.
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Zaphod Beeblebrox

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Koodo will only charge for something that can be done in Self Serve such as plan changes ($10), feature changes ($10), number changes ($25) If there is a function you want on the phone and you cannot do it through Self Serve, Koodo would NOT and should NOT charge you to do it. for the data block, there is no fee to add or remove it by calling in.
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Tamara Cuff

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Thanks guys... I hope they don't! I just wish that feature could be done through self serve for parents like me....I'll be calling in every month!
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MykeC

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Hey Tamara, I can confirm we do not charge customers for just calling in. A fee is only applied if you were able to do it through Self Serve by opted to have it done by a customer service agent.

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Doris Thompson

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how to I set my phone to show the amount of data used

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