Monthly plan new customer help please? urgent?

  • 1
  • Question
  • Updated 4 years ago
  • Doesn't Need an Answer
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

So I order my mothly plan with koodo online with a phone for a small tab over the weekend. The plan was supposed to be up to 1000 anytime minutes, and up to 1gb of data for 50$ a month!...so I got it come today in the mail , and I registered for the self serve, and I got a surprise! it says that my data plan is only 500mb, not the 1gb, and it says my minutes are only 100, and are way off from the expected 1000?
So im just wondering what happened? will this change oonce I gets my bill? or did I get cheated into this plan, by expecting to get more minutes and data, when they said "up to.."

Any help is appreciated!
Photo of adam harris

adam harris

  • 232 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
Doubled minutes and data were only offered to Ontario customers. Where are you located?
Photo of Xavier

Xavier

  • 7,610 Points 5k badge 2x thumb
Did you already check under Plans and addons to confirm your plan details?
- If you checked under usage instead. It will show up your data/minutes available within this billing cycle.

Always when you sing up with koodo, your billing cycle is around 5-10 days after the activation day. Therefore, everything gets prorated. And, under usage you will be given with the actual available minutes or data you have allowed.

If this doesn't answer your question. If you already checked under Plans and addons what the plans includes. Then, contact koodo by dialing *611.

There is no such a plan for 100 minutes and 500MB. It's definitely something to do with proration.
Photo of adam harris

adam harris

  • 232 Points 100 badge 2x thumb
yeah im located in Ontario!.. and this is what it says under the my plan tab:
"CAN Data 500MB 500+ min $50 $50.00 "..it also says that its 3 days until my next billing cycle!....and under usage it says :
"Minutes used :0/100 mins."

And "Xavier" , I do seem to understand somewhat what your saying, ..but what do you mean by pro-rated?.. I am going to call in the morning to see what is this all about, but for now I just would like some more answers!:)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
(1000 minutes/30 days) * 3 days == 100 minutes
Photo of adam harris

adam harris

  • 232 Points 100 badge 2x thumb
that's seems about right, but I looked at the plan again( I found a more better desctription under the add-on tab), and it says my plan is only 500 minutes , and 500 mb data...so I never got the double data..:/...which I should have since I ordered on a Friday, but I never activated my phone until today( since it just came in the mail)..and im in Ontario...so it just don't make sense lol
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
What is the name of your plan said when you looked up your plan?
If it doesn't say "double promo" plan, you should contact Koodo and ask them about it.
You ordered your promo plan and phone online on Friday, so you should get what you ordered :)
1-866-995-6636 from any phone
Photo of adam harris

adam harris

  • 232 Points 100 badge 2x thumb
I called to ask them about it today, and the guy on the phone gave me little help!, he said he didn't know what happened and it seemed like there was nothing he could do for me! which sucks, but he said he could change my plan to get 60$ and I get 2gb, for a service charge!..but I told him I wasn't interested!

He said that it could have just been a mistake, and someone hit the wrong code on my bill...so I feel cheated out lol..and im not sure what to do right now?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
Your only option is to ask to speak with a supervisor. Agents cannot switch you to any plan that is not currently available. Supervisors SOMETIMES can, if there was a legitimate mistake on Koodo's part.

This conversation is no longer open for comments or replies.