Monthly to prepaid with credit remaining

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  • Question
  • Updated 2 years ago
  • Answered
Hey folks, I just purchased a prepaid SIM card at a Koodo kiosk. Currently a monthly customer, and cause I'm a keener, have a balance of about $-20. If I activate the SIM card and start prepaid, will my balance be forfeited? If that's the case, maybe I should wait til my next bill to switch to prepaid and pay off monthly bill? Thanks in advance! :D
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Arn Smit

  • 72 Points
  • unsure

Posted 2 years ago

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Sophia, Mobile Master

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You will get back your excess balance, Arn, but you'll probably have to request it.
(Edited)

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