momma wants her old red phone back

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Good morning, I am looking to transition my mom's koodo account from a Samsung u-430 phone back to a Samsung SCH-u410 phone (an older phone that was previously purchased from koodo). My mom has Parkinson Disease and is having a lot of difficulty using the u-430 model. She is more experienced/comfortable with the older model Samsung SCH-u410. Although neither have a SIM card, can koodo move my mother's account to the older phone she prefers to use? Thanks,
Gen
Photo of Genevieve D'Iorio

Genevieve D'Iorio

  • 70 Points

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
You should be able to do this easily via self-serve. If you call-in or require assistance to do this, a $10 fee will be charged to the account.

18669956636 if you need to call. If so, don't call from the Koodo phone for this
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
This link will help you to set up CDMA phone(phone without sim card)
http://help.koodomobile.com/getting-s...

CDMA phone will be disappear soon. (It's gone in some region.) You're likely will receive notice from Koodo when its happening.
Then, Koodo has a new Talk&Text phone. You can check it if you want :)
https://www.koodomobile.com/phones?IN...

This conversation is no longer open for comments or replies.