Mobile Services page in Self Serve crashes

  • 1
  • Idea
  • Updated 3 months ago
  • Implemented
Archived and Closed

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I can't unlock my phone using Self Serve. So I called in sporadically throughout the day and could never get someone. Always says please hold but eventually just hangs up on you and says try later. Now it's after 10pm and they're closed. Will try calling at 8am. Fix your website or hire more contact centre staff.
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  • 70 Points
  • helpless

Posted 3 months ago

  • 1
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Dinh, Mobile Master

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hi Steve,
You could also try their facebook/twitter messaging. They will comeback to you, and you don't have to wait.

Also send the IMEI early, because they would need it for unlocking.
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Goran, Mobile Master

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If you still cannot get your unlock code via self-serve you can send a private message to Koodo via Facebook Messenger or DM via Twitter and they should reply tomorrow during the day.
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Self serve mobile services page is working for me. Try again or maybe try a different browser.
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Timo Tuokkola, Mobile Master

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Works fine for me as well. I know Firefox has been crashing multiple times a day for me recently though, so odds are that it is a browser issue.

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