Mobile Services page in Self Serve crashes

  • 1
  • Idea
  • Updated 3 months ago
  • Implemented
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I can't unlock my phone using Self Serve. So I called in sporadically throughout the day and could never get someone. Always says please hold but eventually just hangs up on you and says try later. Now it's after 10pm and they're closed. Will try calling at 8am. Fix your website or hire more contact centre staff.
Photo of steve

steve

  • 70 Points
  • helpless

Posted 3 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,642 Points 20k badge 2x thumb
hi Steve,
You could also try their facebook/twitter messaging. They will comeback to you, and you don't have to wait.

Also send the IMEI early, because they would need it for unlocking.
Photo of Goran

Goran, Mobile Master

  • 97,030 Points 50k badge 2x thumb
If you still cannot get your unlock code via self-serve you can send a private message to Koodo via Facebook Messenger or DM via Twitter and they should reply tomorrow during the day.
Photo of Mats

Mats

  • 21,334 Points 20k badge 2x thumb
Self serve mobile services page is working for me. Try again or maybe try a different browser.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
Works fine for me as well. I know Firefox has been crashing multiple times a day for me recently though, so odds are that it is a browser issue.

This conversation is no longer open for comments or replies.