Mobile data not working

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  • Question
  • Updated 8 months ago
  • Answered
My mobile data is not working, I've rest the phone a few times. Mobile data is turned on.
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Daniel Cristales

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Posted 1 year ago

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Jru Gordon

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by "rest the phone" (I know you mean reset, not trying to mock a spelling error), did you remove the battery and the SIM card (if possible)?

Try putting your phone in airplane mode for a minute, then take it out of Airplane mode.  That sometimes fixes the issue.

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David, Mobile Master

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More information would be helpful:
Phone model?
Have you changed plans, or ported in your number recently?
Is the phone a Koodo phone, or from another supplier?
Did you have a data block on your account previously?
Are voice & text working?
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Daniel Cristales

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Had the same phone for a few months. Everything else works, took out the sim, battery doesn't remove, still not working.
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Daniel Cristales

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No data block, I did the airplane mode a few times as well
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Mark Hughes

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my mobile data is also not working, only just started happening a couple days ago.
Oneplus 3t
been on the same plan
voice and texting are working.
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Jru Gordon

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are your APN settings correct?


Koodo APN


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primadeena

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This worked for me. If it's saying that "access points names are not available for this user", just go into the edit option anyway. Once you're done making the changes, the option to save them is in the top right menu of the edit screen.
(Edited)
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Mark Hughes

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So I tried this on my other phone (same model, same problem) and it ended up working. I triple checked and I still can't get the one to work, not sure what more to do.
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primadeena

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Mark, this might be a stretch, but double check the URL for MMSC. My phone randomly put a space in it which I didn't catch until after I saved it. It definitely wasn't my error - I tried entering it again and the space popped up again in "aliasredirect" when I had already typed well past that part. Weird, I know.
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BobTheElectrician

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Try swapping the SIMS between the good and bad phone.
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Shontelle Tyo

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Thank you this worked for me ☺
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Mark Hughes

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it says "access point names are not available for this user"
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Mark Hughes

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I think we're onto something, I made a brand new APN and when i dial *#*#4636#*#* and check phone info, it now says I'm connected to my data service, but i still cannot load websites.
(Edited)
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Sean Jessome

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I'm in the same boat with a OnePlus 3 (original)
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BobTheElectrician

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Worth a try if you have access, clone that default APN with the following change: under APN type, instead of leaving blank enter default,mms,supl exactly as typed.

Don't forget to make the clone file the active one.
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Mark Hughes

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That didn't work sadly, thanks for the effort though. Why would it say that my data service is connected when I can't connect to any websites or anything?
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Mark Hughes

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When I run a ping test my IPv4 passes but my IPv6 says Fail(2)
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BobTheElectrician

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AFAIK, IPv6 is not universally supported. On my APN, APN protocol and APN roaming protocol are both IPv4
(Edited)
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Mark Hughes

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Mine as well, both mine and my girlfriends phone have had data service interrupted at the same time starting around 48 hours ago. Not sure what could be happening.