Mobile Data not working

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  • Updated 3 years ago
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Hi, I have bought a Koodo prepaid line a month ago, I used it with my mobile (HTC m8) and it was working good. Now I am using different mobile but the same model (HTC m8). It can't operate the mobile data whenever I switch on the Mobile Data, It says "Disconnected". I tried to use it in different location but nothing different 
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Ahmed Tarek Fahmy

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Posted 3 years ago

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Ray

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Also, if after checking the APN's and correcting them if necessary, do you still have some data left in your Data Booster?
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Ahmed Tarek Fahmy

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I have correct APN setting, My phone is working good in calls and texting and I still have 683 MB remaining in my data booster
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Ray

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Can you try restarting your phone in safe mode? If it works, you may have an app installed that is causing a problem.

Failing that, can you try another SIM?
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Ahmed Tarek Fahmy

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I tried booting in safe mode, but the same problem occurs
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Yannick

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Hi Ahmed, are you still having issues with data? If yes, don't hesitate to contact our technical support at 1-866-995-6636 form another phone, option #6 (free call). We'll do our best to help :) 

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