mobile data not working

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  • Question
  • Updated 3 weeks ago
Hello, I have a Galaxy S7 with prepaid Koodo plan.  I was able to receive texts until recently but now I cannot.  I can use wifi with email, internet and mysms app and Hangouts app.  When checking SIM card status, it says: Network: Unknown, Mobile network type: Unknown, Service state: Radio off, Roaming: Not roaming, Mobile network state: Disconnected.  I have checked the APN to make sure it matches with other posts here and it does (no need to change).

I am thinking about buying another prepaid sim card...

Thanks in advance!
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Mike P

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Posted 3 weeks ago

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Mike P

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Sorry, I do not have a 'Plan', rather just a prepaid - pay as you go.  thanks

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Dinh, Mobile Master

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Hi Mike,
Have you check your selfserve and see if your number was active?
I would also try to restart the phone and reset the network settings and see if it helps.
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David, Mobile Master

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Is your base plan current? You need to have at least the $15 base plan active.