Mobile data does not work on pre-paid account after switch from monthly user

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I recently switched to a pre-paid account from being a monthly subscriber. I'm using an unlocked Lumia 925, which has worked very well since I brought it to Koodo as a monthly user.

Since the switch, I can't seem to send or receive picture messages, nor can I seem to access any mobile data.

I don't know if I had the problem even before the switch, but it has only become apparent to me now. I'm turned the phone on and off, but no help there.

Any ideas? Is there a way to check if it is properly functioning? From my Self-Serve Pre-Paid web account, it says I've used no mobile data, and my phone's DataSense tracker shows 0mb data usage.

Any help is useful! Thanks!
Photo of Philip Ossowski

Philip Ossowski

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Matthew Hill

Matthew Hill

  • 3,102 Points 3k badge 2x thumb
Have you purchased a Data Booster add on? If not, that's why. It is required as a prepaid customer that you add on all your features separately.
Photo of Philip Ossowski

Philip Ossowski

  • 90 Points 75 badge 2x thumb
Yes, I purchased 1gb Data Booster, and it shows that 0mb of the 1gb purchased have been used.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
All settings...cellular and SIM

Does yours look like mine?

Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Except for the AT&T part that is.
Photo of Philip Ossowski

Philip Ossowski

  • 90 Points 75 badge 2x thumb
I don't have a similar screen. Under settings, the folder title is "mobile+sim" and the following are the options listed:

Active Network: Koodo
Data Connection: On
Data Roaming Options: Don't Roam
SIM Settings: SIM

Under SIM settings, the following:
SIM name: SIM
Highest connection speed: 4G
Network Selection: Automatic

I can see nothing about APN under this folder and subfolder.

Thanks!

This conversation is no longer open for comments or replies.