Mobile app

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

The Koodo mobile app is ironically one of the worst mobile apps I have ever used. Every time I attempt to use it to check billing or usage, it consistently says "error. We're unable to process your request." Literally every time. Sometimes it will load after about 10 tries. It is incredibly frustrating. The app is completely useless and I don't understand why they even bothered creating it if they aren't willing to invest in making it user friendly.
Photo of amy


  • 70 Points

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb

For android, goto settings..apps

find the Koodo mobile app and clear the cache and data from it.

then uninstall and reinstall the app

try again

hope that helps

This conversation is no longer open for comments or replies.