MMS Problems

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  • Question
  • Updated 5 years ago
  • Answered
When receiving a mms the picture is removed and replaced with "Content was removed because your handset cannot display it." Iphone 5 on ios 7, tried resetting network settings but no luck.
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adam baxter

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Posted 5 years ago

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Daniel Kim, Mobile Master

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It could be the size of the pic? try having them resize the (at lower resolution) pic and sending it again.
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Xavier

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Silly question, did you ever installed Onavo?

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If resetting the network corrected the problem once chances are its a network problem. If it was an issue with your phone resetting the network would not have done anything.
You can double check your iPhone by going to Settings> Messages and insure the MMS Messaging is set to ON
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adam baxter

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It is a pic from an iphone so size shouldn't be a problem.

I did install onavo data manager for a few minutes last night, but have since deleted it. Is there a known issue with that app?

I'm not positive, but. I don't think it's my phone. It's only a few months old and has pic msgs have worked right up untill yesterday.
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Xavier

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I had same issue with an iphone I had. I had Onavo at one point, but deleted it. I had forgot that it installs a "profile" onto your phone. I found the only way to completly delete onavo was to follow these steps and delete the profile they installed.
Goto your iPhone's Settings -> General -> Profiles
Locate the Onavo profile
Tap 'Remove'
If you EVER had Onavo installed you need to follow these steps!! Fixed it for me!! Hope it helps!!
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Xavier

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BTW, did it just started today?
You can still send pictures, can't you?
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Tracy Hachey

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Mine started the same thing yesterday!!! I can't send or receive mms!!! I've always been able to!!!
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Xavier

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How bad Tracy. Follow the steps above. We are investigating the issue. Seems some other user are having the same issue. You are not the only one. Once i have news we will let you know.
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adam baxter

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Xavier, I don't have a profiles option in settings > general, so I guess that means I don't have a profile installed.

Tracy, I can't send mms to other koodo customers, but other carriers seem to work (Rogers does for sure). I cannot recieve mms from any carrier though.
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Myke

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This is a known issue right now. Koodo is aware of it and is looking into a fix. Should be resolved in 72 hours, but may take longer than that.

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