MMS won't send.

  • 1
  • Question
  • Updated 11 months ago
Recently I have not been able to send mms with my text. Now I use a LG 5. Same issue. Data is turn on. I went to Koodo and got the app settings. And input them. Still not able to send mms. My account is unlimited for Canada and the US. what is the fix
Photo of Don

Don

  • 190 Points 100 badge 2x thumb
  • irritated

Posted 11 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,888 Points 100k badge 2x thumb
Hello Don,

Did you try using another SMS app? Which one are you using right now?
Photo of Don

Don

  • 190 Points 100 badge 2x thumb
Thank you. I used three others. I also used a spare phone that i have. Same thing. I tried sending a pic to my own number. Same thing. I read online that if i can't send to my own number then it is most likely an account issue.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
If your in an LTE capable area try sending while connected to LTE, my phone wouldn't send lately unless connected to LTE instead of 4g and I'm wondering if others are having the issue so I can notify Koodo of this. Let me know if your on LTE or 4g and if that made any difference, thanks.
Photo of Don

Don

  • 190 Points 100 badge 2x thumb
I called koodo tech. They found it was a problem on their side. Fixed. Thanks. By the way it took all of 2 minutes to get to speak to tech at Koodo.