MMS Stopped working after changing data plan

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  • Updated 3 years ago
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  • (Edited)
I signed up for Koodo 2 days ago to get the LG G3 at Walmart with the gift card.  My number was ported over from Eastlink.

When I first setup my phone I was on the cheap $30 plan that had 200 minutes and 100 mb of data.  At this point I was able to send and receive SMS and MMS without an issue.

Yesterday I called Koodo and switched to the 49 dollar plan with unlimited minutes and 1 gig of data + bonus 1 gig and ever since doing so I have been unable to send or receive MMS messages.  I don't get an error message when I send, it actually looks like it goes through but never gets received by the recipient.  SMS still works fine.


I have confirmed data is turned on.  I have tried using the regular messages app and also integrated with hangouts and still have the same problem.

Can anyone help?  

PS this is my first post so I hope I provided enough information...
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Joseph McAll

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Posted 3 years ago

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Spence

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When there is a plan change like that you usually need to shut off and restart your phone.
Have you done that?
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Joseph McAll

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Thanks for replying.  Yes I did.  I also tried putting my sim in another LG G3 koodo phone (my wife's) and couldn't send mms with that either...
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Taylor Upshaw

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Sounds like you're doing everything right there, Joseph. I'd suggest getting in contact with Koodo tech support and ask them to try resetting the network connection from their end and see if that helps. Let them know all the troubleshooting you've done already as well!
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Joseph McAll

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Will do.  thanks guys
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Chad Burr, Mobile Master

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Have you tried sending message to yourself?
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Joseph McAll

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I didn't even know that was possible haha.  I just did now, it sent and I received it as well...
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Joseph McAll

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I just tried the 2 apps suggested by taylor no go on either of them unfortunately.  I assume this is an apple/android issue more so than a koodo problem at this point.

I'm hoping that removing my device from icloud will "eventually" fix the problem.  I don't think i like not being able to send mms messages to iphone users.

Even with those issues I'm glad to know this community exists.  this forum seems amazing.  everyone is very willing to help out without cutting me up hahah.  At least koodo has that going for it because the brief phone support I've had so far was highly frustrating.

Thanks to all that took the time to help!  
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Chad Burr, Mobile Master

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Joseph McAll

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I just did that before you typed that message hahah.  it says "your phone isn't registered for imessage"  I'm guessing removing it from icloud turned it off. 
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David, Mobile Master

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It may take a while for the change to become effective.  Patience, Grasshopper!
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Joseph McAll

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Just wanted to give an update.  It appears the iMessage change takes some time.  I can now successfully send and receive mms messages to iMessage users.  Thank you all for the fine help.

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