got a text message from you guys saying for loyal customers: til June 16 get a galaxy s6 for 0 Dollars on TAB. called Rideau center kiosk employee says NOPE. so u might want to get your offers straight thanks for getting my hopes up
Employee says "NOPE"? What did he mean? Perhaps you'd have to switch to one of the new TAB plans and pay off your old tab... I can't imagine anybody just saying plain NOPE without an explanation. So why were you not eligible for the offer?
In the past, Koodo has been sending out special offers to targeted customers who have a certain tab balance determined by them, and who use certain kinds of phones, etc. It's very targeted. Usually, you need to go to the Kiosk, and the reps are able to take a look at your account and the text message you received and act on the text that you have received. Not everyone has access to these types of offers and the rep might of misunderstood you, or was not aware of the offer. Often the reps have little information about these offers that are being sent out.