Mix up with Prepaid account

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I received an e-mail from Koodo Mobile stating that my Koodo Prepaid account has been inactive for 5 days. My Base Plan expires May 4, 2017, as I topped up with a voucher on April 4, 2017. What do I have to do to get this corrected by Koodo? I received the e-mail April 10, 2017. I checked my self-serve account with Koodo on April 12, 2017 & it showed that my account is active! I have not made any changes to my account.  It is a $15. per month Prepaid Base Plan with a 500 min. Booster add on.  
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Joan

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Posted 1 year ago

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Timo Tuokkola, Mobile Master

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If self serve shows your account is active and your phone is working, that's the same thing koodos systems will show when you call in. Sometimes warning emails go out by mistake. That appears to be the case here.
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Joan

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Thank you for your reply. One ? now re: what you said in part of your reply: "that is the same thing koodos systems will show when you call in".That is what I want to avoid if possible, as we have to pay to call them,which sucks. Do I have to call in?, I hope not, I thought I would just wait to see if my next top up goes through.    
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Timo Tuokkola, Mobile Master

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If self serve says you're good, you're good.