missing voicemail notification

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  • Question
  • Updated 2 years ago
  • Answered
since the new voicemail system is set up, i am not getting any new voicemail notification on my phone.  Do i need any extra set up?
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Mick

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Mick,

As it was indicated in your first text telling you about the upgrade, you need to call into the voicemail system and setup the voicemail again. Have you done that?
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Mick

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Yes, I've called to my vm from my phone and set up a new password.
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Chad Burr, Mobile Master

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Did you call into it from your phone yet?
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Mick

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Yes, i did.
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Chad Burr, Mobile Master

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Have you recently changed your number
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Mick

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No, same number.  I just called to my vm to set up a new password after i received a text message that my voicemail service has been updated.
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Chad Burr, Mobile Master

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So you're good now?
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Mick

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no, i am not getting any vm notification.  In fact, this problem also happens to my wife's phone line.
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Chad Burr, Mobile Master

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You'll need to call

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