Missing credit?

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  • Updated 3 years ago
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I got this text message the other day: "Get a $5 credit to celebrate your first base plan renewal! Remember to top up first at Self Serve or dial *611"
So, my base plan renewed this morning ... but without any $5 credit.
Is this because it was an automatic renewal instead of a manual one? That would seem a bit dumb of a reason ...
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Samuel Keating

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Posted 3 years ago

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Sophia, Mobile Master

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Hmm interesting, I wasn't aware of the $5 credit :) It sort of sounds as if you would need to top up first ("Remember to top up first").

When you said automatic renewal, did you enable auto top up using a credit card?
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Samuel Keating

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Yes, the auto top-up with credit card went through today.
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Sophia, Mobile Master

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Ok, well you sure should receive your $5 then. Perhaps it has a delay of a few hours, if you haven't received it by tomorrow, I'd call Koodo (*611) and ask for the credit. You should also get a 10% discount credit each month and a one time bonus of 100 minutes for registering your credit card, did you get those?
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Samuel Keating

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Yes, I got those. Thanks :-)
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Foz Zy

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I'm in the same situation. Received the txt message for $5 credit for first base plan renewal and never received the $5 credit. Got the 10% discount and 100 minutes.

Were you able to receive the $5 credit later? I'm reluctant to call *611 to get charged $5 to discuss the $5 credit as this would pretty much even out.
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Samuel Keating

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I sent an email to TopLevelService@koodomobile.com and a few days later they replied that they had added the credit. I was able to log on and see it.

They don't add $5 worth of airtime, which is what I expected, but rather $5 gets added to your 10% base plan renewal credit.

I'm not sure anything would have happened if I hadn't written in about it ... though you could also wait and see and post an update to this thread if they do add it on their own ...
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Foz Zy

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I've sent an email a few days ago and got a reply and credit today.
Thanks again for your suggestion.

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