Missing Active Base Plan

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  • Updated 3 years ago
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Just paid my active base plan online, but my phone continues to say that I am "missing an active base plan" and won't dial.... I paid of last month's bill, and paid the coming month's as well. I am doing something wrong?
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Marco Cheung

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Posted 4 years ago

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Mayumi, Mobile Master

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How did you pay your plan? Online banking could take 3 to 5 days to
process.
I would call Koodo and ask them if they received your payments.
Can you dial *611? If not, 1-866-995-6636 or 647-788-4337 from other phone.
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Ahmad

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I don't believe you can pay a prepaid account (top-up) using online banking, only using visa debit directly, credit card or top-up voucher
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Mayumi, Mobile Master

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Oh, whoops...I mixed up with a line -"..I paid of last month's bill, and paid the coming month's...."
:)
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Ahmad

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I would call *611 right away, payments are instant with prepaid.
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Valerie Boyle

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Going to change server. Totally disappointed with Kodoo.

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