Missed billing!!!!!!!!!!!!!!!!

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Why was I not sent my electronic billing for April - I checked my email history and I have no record of the bill. TRhis is twice this has happened - the last time you sent me a notice and a brief apology.
I do not like unexpected double billings. Once more and I will move to another provider....
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Phil Jost

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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If you know when your bill comes out then it's always best to just check it without being told to from my experience then you have no surprises. Log into your self serve and sign up for text reminders and also make sure you have email notifications checked off just to be sure.
Also download the Koodo self serve app and check it there as well.
Another great thing if you can't remember is to set a reminder on your calendar on your phone, there's a bunch of ways to make sure you don't miss it and it really shouldn't be a surprise as it happens the same time every single month.

Email and text reminders are sent electronically and as such like with all computers can have glitches they arnt perfect so never completely rely on them.

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