misleading plans

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Is there a reason why when trying to change plans the ones advertised are not offered through the self serve section? 
Photo of Stacie Alaina

Stacie Alaina

  • 70 Points

Posted 2 years ago

  • 1
Photo of titaniumtux


  • 12,952 Points 10k badge 2x thumb

Hi Stacie. This could be for one of many factors.

  • If you have a tab, make sure the plan you want is compatible with your tab
  • If you're on a grandfathered plan (especially coming from a grandfathered tab structure), self-serve might not simply let you change the plan. If this is the case, call customer service, explain that you weren't able to go on the plan you selected, and they'll be able to change it for you
  • Make sure that the plan is available in your province, going by your phone number area code.
Photo of Chan


  • 214 Points 100 badge 2x thumb
Most of the promotion plans are not showing up in site. You may call to customer service and check.