Archived and Closed
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I haven recently been charged and additional 5 dollars for text messages sent when I was in the US. The problem is that I have purchased an ADD ON (US Unld sms $10 3day which expired Oct 17) through the Koodo app on MY PHONE. I have called Koodoo twice to try and sort this out but I was told the ADD ON was purchased to my wife ́s phone, not mine. That means she was charged $10 (but she did not use the ADD ON) and I was charged $5 for sending some text messages while in the US for that period of time. That is very misleading and I would like Koodo to remove the additional $5 from my bill. Even if I accidentally selected her number, the ADD ON should have been applied to my number (since I used the app on my phone and that seems pretty obvious to me). I am very unhappy with Koodo ́s customer service since we ́ve always paid our bills in time and it ́s definitely not fair being charged twice. I would like to stick to Koodo, but if you guys are not willing to remove the $5 I will change to another provider. Thank you!