Minutes used not showing up on usage

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I recently switched from Telus to Koodo. I've made several phone calls, but it's not showing up on my usage?
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Chanse Morrell

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Posted 3 years ago

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Yannick

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Hi Chanse, can you give us more details? Do you mean that you can't see the calls in the usage summary section of your Self Serve account? Thank you!

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Chanse Morrell

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Yes, that is exactly what I mean. Also, I've set up the APN for koodo, but my data usage isn't showing up either, and I cannot send or receive picture messages.
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Mathieu Carrier

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If you just created your account then it will take a few hours/days to see your usage summary be updated in your sefl serve :)
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BobTheElectrician

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Judging from your posts, it's been 7 days or so since you switched, well beyond the grace period for normal software migration.

Can you make calls? Try calling & texting yourself. This will establish whether basic service exists.

APN only refers to data.

Take the phone apart as far as you can easily. SIM removed, battery removed?, then wait a half hour. Reassemble and try again.
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Chanse Morrell

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I can definitely use service and data I have no problem calling and texting, but like I said, only my texts are showing up on my usage under my koodo account.
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BobTheElectrician

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Time to deal with *611 then.

*611 / 1-866-995-6636 / 647-788-4337

Wouldn't want to suggest waiting a few months to see if billing actually sees the same...
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Chanse Morrell

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Actually, I think this might be an issue with the app? When I go to the website, it also shows zero usage, but then when I click history, it shows my usage properly
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BobTheElectrician

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Website currently screwed up on a lot of fronts.

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