Minutes are running out twice as fast as they should be

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  • Updated 2 weeks ago
Hi, I've been with Koodo for the past few years and I've noticed that my minutes are running out wayyy too fast than regular. I've been on the $15 basic prepaid phone plane with an iPhone 5S, but for some reason my minutes feel halved. Most of my calls are just half a minute or even shorter and I've counted up my minutes in my usage history.

Is there some way I can dispute this? For the past few days my minutes have really been burning out like crazy.
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Kenson Hui

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Posted 2 weeks ago

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Paul Deschamps, Mobile Master

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Are your calls long distance calls, those get used up twice as fast as it takes 2 minutes for every one
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Mats

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I think this just changed very recently with prepaid. As with the OP, I handle a prepaid account with $15 texting only base plan. Buy Canada wide talk booster. Never had to worry about long distance because I knew it just used double minutes of your booster. Now I see they have a long distance booster for calls to the USA and International destinations. Unless it has been there all along and I just missed it but I dont think so. I also cant find anywhere where it says double your minutes are used and I remember reading that.
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BobTheElectrician

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Before the Long Distance boosters were added June 21, 2018, calls to the US used up 2:1 (verified) and international 3:1 (never had any experience with this). You can use your grandfathered boosters in the same way till they're used up, then we'll need the new versions.
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Mats

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Thanks Bob!!
(Edited)
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Dennis, Mobile Master

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You can add up your minutes from your call log and compare them with your booster usage log and see if they add up.
Note that minutes always round up to the nearest minute
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BobTheElectrician

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Prepaid clock starts from when you dial, not from when the call is connected, as it is in post-paid. You have to be very nimble to check voicemail in under a minute.
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Robert, Mobile Master

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I actually never knew that! I thought it was since you get connected. The worst thing is that you never know how much you really peaked because your phone only shows you the time that you were connected.