Minor biling confusion

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on my 3rd bill from Koodo, there now appears a Nationwide tier 1 bar that says I have used 0 of 24mb. But under that is a charge for 5 dollars. I have tlk&txt 100, 30 dollars plus a 5$ charge that I understood goes against my neg.balance. My data is always off. Under manage add ons which I have none, the explanation is that the 5$ dollar charge is for the negative tab charge on the Nexus 4 that I thought was already being paid for.
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Fakey McFaker

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Posted 5 years ago

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Jonathan I, Mobile Master

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If you are on Medium Tab, yes Koodo does contribute 15% of your plan towards your Tab, but to pay off the subsidy of 300 versus 150 of the small, Koodo charges an additional $5 to help pay it off faster.

So this means:

15% of (your bill), not counting any overages, taxes, or credits, etc would be $4.50 (Koodo pays) + $5 Tab charge (you pay) = 9.50 monthly contribution towards your Tab.

However, the CRTC regulations require a carrier to have a subsidy paid off in /equal/ installments until it's done in 24 months (or less). The original plan of wiping a Tab after 24 months wasn't allowed. So in this case, since your 300 starting Tab/24 months = $12.50, Koodo will "top up" your Tab by an additional $3 to ensure it's done in 24 months.

I have an excel file that you can use, if you wish. Let me know if you understand it.

http://www.wikiupload.com/ZZ6FJF63FI2...
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Fakey McFaker

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Thank you Master, feel free to change your Master to God like. Unless of course you do not like the religous implications. Is the CRTC regulation fairly recent? and again thanks from me and all the others I see you help.
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Jonathan I, Mobile Master

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Hahaha well thanks, but there's only one God for me, my friend.

The CRTC regulations have been in the works for a long time now, but they are only "enforceable" as of December 2nd, 2013. The major 3 carriers + their subsidiaries made a bunch of changes to their agreements (flipping over to 2 years) back in June/July to be code compliant because that's the biggest compliant people have had (other than billing errors) with the telecoms for several years now.

There are a few other rules in the WCOC (wireless code of conduct) that are being reflected in customer agreements now, such as device unlocking policies, buyer's remorse rules, caps on domestic data and international roaming fees, clearly explaining subsidies, responsibilities of customers for what services/fees they have to pay for, and all of this has to be written in plain English. Bell was the absolute worst for the last part; I felt like I needed to hire a lawyer just to explain the stupid contract a customer sometimes...
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Fakey McFaker

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Hey Jonathan thanks again for your informative answer. I now have a clear understanding of the matter. Thanks again for your time and hope you have a good Holiday season!

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