method of payment

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  • Updated 3 years ago
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I am sure we have changed my account to direct withdrawel from my bank account not my visa card, can you confirm this please
Photo of Ross Boyd Vandament

Posted 3 years ago

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Photo of MD


  • 1,280 Points 1k badge 2x thumb're better off calling in to clarify this. Not sure if anyone will confirm in this public forum.
Photo of Veronica


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Hello Ross, 

MD is right! We don’t have access to your private information on a public forum like this one. You can easily check your payment method on your Self-Serve (Overview-Billing-Preauthorized payments).

Please note that it takes one full billing cycle for the new payment method to take effect and that a manual payment may be needed in the meantime.

For further assistance, you can give us a call at *611 from a Koodo phone or at toll-free 1-866-995-6636 from any other line. 

Thank you

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