Message falsely telling me I don't have the funds to renew my base plan.

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  • Updated 4 years ago
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I have the exact amount of money needed to renew my base plan in my account, but I get a message saying that I don't have enough money. Why is that?

This has happened a couple of times now. I have usually simply topped up my account beforehand, but I don't understand why I get this message,
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Marine

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Marine,

I had this too once, I called Koodo (*611) and they sorted my plan for me. I do believe it's some sort of bug... as long as there is $15 in your account, it should indeed auto renew :) My account was all right ever since, hopefully they can sort it for you as well!
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Marine

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Hi Sophia! Thanks for your reply - I will try calling them up then and report back!

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